Interview with Pamela Lund on PPC & Work Effectivity for Consultants

Pamela Lund has been part of the on-line advertising and marketing business for nearly twenty years. She is well-known and revered for her data and experience in PPC, ecommerce advertising and marketing, and as a enterprise effectivity marketing consultant.

I’m honored Pamela took time to reply some questions for me. We began off speaking about PPC however then moved into how consultants can optimize their work day and be extra environment friendly. With so many entrepreneurs telecommuting and dealing as consultants, I felt Pamela’s suggestions could be very useful to our readers. So try the interview, and share your ideas, suggestions or questions within the feedback part.

Wasted spend is all too frequent in PPC. What are the most important errors you discover whenever you take over accounts?

Each account is totally different, however the most typical concern I see is being inefficient with damaging key phrases. I see managers use long-tail actual match negatives when they need to be utilizing a smaller listing of broad match single key phrase negatives to exclude a wider vary of undesirable queries earlier than they ever present up within the search time period report.

One other concern I typically see is utilizing too many match kind variations for a similar key phrases attributable to a lack of expertise about how key phrases and match sorts work. For instance, I’ll see one thing like:

“crimson kitten heels”

“kitten heels crimson”

+crimson +kitten +heels

+kitten +heels +crimson

+crimson + leather-based +kitten +heels +dimension +eight

“learn leather-based kitten heels in dimension eight”

[red kitten heels]

[kitten heels red]

[red kitten heels in size 8]

…you get the purpose 🙂

Utilizing this many variations of the identical key phrases with match sorts that don’t actually make sense for the kind of key phrase leads to just a few issues:

  • The identical queries might be matched to a number of key phrases which dilutes your efficiency knowledge and makes it more durable so that you can make optimization choices.
  • If the key phrases are in advert teams by match kind you must have advert group stage, granular damaging key phrases to attempt to power the correct queries into the correct advert teams, which considerably will increase administration time and the possibility of errors like including the mistaken damaging key phrase and blocking high quality visitors.
  • You’ll find yourself with quite a lot of low search quantity, low high quality rating key phrases within the marketing campaign which impacts cpcs and makes administration extra time-consuming.

Lastly, I see folks combating the shift to automation so arduous that they don’t reap the benefits of the automated options which are truly performing very well for a lot of companies. Dynamic Search Advertisements and Sensible Buying campaigns, for instance, can work extraordinarily properly and require much less time to handle as soon as they’re arrange correctly. This technique frees up your time to focus extra on technique and large image progress slightly than getting misplaced in day-to-day trivia.

Google is regularly altering and updating choices for adverts. How are folks supposed to maintain up? 

If you’re a marketing consultant or work at an company, one of the simplest ways to maintain up is to check the brand new choices in your purchasers’ accounts. Not each possibility might be good for each shopper, however if in case you have a different shopper roster, likelihood is you’ve gotten accounts in which you’ll take a look at most new options. Most purchasers might be okay with you testing new options so long as you do it properly and don’t negatively influence the outcomes from their present methods or waste an excessive amount of cash testing methods that don’t pan out.

Collaborating in #ppcchat on Twitter can be a good way to maintain on prime of modifications. There are folks in that group which are on prime of the newest and biggest and can discuss it as quickly as they check out a brand new characteristic.

If you’re a enterprise proprietor who’s attempting to run your personal campaigns, it turns into rather more troublesome to remain on prime of latest options and advert sorts. I consider that Google has completed most enterprise homeowners a disservice with their advertising and marketing that claims you possibly can run advert campaigns your self. Whereas they’re shifting to extra automation and fewer complexity, it’s far too straightforward to waste your advertising and marketing funds on poorly managed campaigns in case you don’t know what you might be doing. Sure, enterprise homeowners may determine it out for themselves, however with the time it takes to be taught and the main target it takes away from doing what you do finest (run your small business), I don’t assume it’s price it for many enterprise homeowners to attempt to learn to run advert campaigns.

What suggestions do you’ve gotten for companies trying to rent a PPC marketing consultant? We all know they aren’t all created equal.

You might want to determine if you wish to work with an company that may provide a wider vary of providers, like internet design and search engine optimization, and which will assign an account supervisor to you for communication or if you wish to work with particular person consultants and converse on to them. Each conditions have execs and cons, so you want to determine what you like.

The easiest way to discover a marketing consultant is to ask for a referral from somebody you belief. For those who don’t have somebody to ask, you possibly can attempt a service like Credo (, or you possibly can tweet what you might be searching for with the hashtag #ppcchat and you’ll get loads of responses. You may also attend advertising and marketing conferences to satisfy suppliers head to head, take a look at speaker profiles on convention web sites, or try individuals who weblog for websites like this one.

Earlier than you spend a lot time speaking to potential suppliers, allow them to know your month-to-month advert funds and the business you might be in; this can assist filter out those that aren’t a great match. 

After getting a handful of individuals or businesses you wish to discuss to, schedule calls with them to inform them about your small business, your wants, your considerations, and your objectives. After you’ve gotten shared your information, ask for an thought of what kind of technique the supplier recommends. They need to be capable of offer you a tough overview of how they’d proceed along with your account. Ask them how they construction their charges: flat month-to-month retainer, hourly, or primarily based on spend. And ask for a proposal however don’t make your choice solely primarily based on value. Like with most issues, you get what you pay for. Sure, folks can cost greater than their work is price too, however in case you take value into consideration together with status, you’ll make a greater choice.

I additionally advocate for hiring suppliers that you just personally get together with. It’s a lot simpler to do enterprise with folks you want speaking to and really feel snug being sincere with. For those who “click on” with somebody on the intro name, it’s doubtless that you’ll work properly collectively.

Lastly, perceive that discovering a great supplier is form of like courting. You might have to attempt just a few totally different consultants or businesses to search out the correct one for you. That’s okay so long as you’ve gotten clearly communicated your objectives, given the supplier all the pieces they should meet these objectives and have additionally given them sufficient time to point out what they will do along with your account. It might probably take months to realize objectives in lots of instances, however it’s best to really feel assured that you’re shifting in the correct path inside Four-6 weeks with a brand new supplier.

You typically discuss effectivity and optimizing your day. What are some ways in which advertising and marketing consultants can change into extra environment friendly, cut back anxiousness, and work shorter hours?

I’ve been a self-employed, work-from-home advertising and marketing marketing consultant for over a decade now, so I’ve had quite a lot of expertise losing time, procrastinating, and doing work that feels productive however actually isn’t. 😉 I used to really feel anxious about how a lot work I needed to do and stressed as a result of I may by no means get all of it completed. I labored longer and longer hours however my revenue didn’t enhance accordingly and I nonetheless by no means received all the pieces completed. I didn’t wish to work 12 hour days anymore, so I needed to learn to get all the pieces completed in much less time.

The keys to being extra environment friendly, in my expertise, are being sincere about how you might be truly spending your time and having processes that allow you to keep the schedule you need.

1. Monitor Your Time

The most important change in my productiveness (and profitability) got here from monitoring how I used to be spending my time throughout work hours. I used a free time monitoring instrument (Toggl and Clockify are nice choices) and arrange initiatives for purchasers, enterprise improvement, bookkeeping, content material improvement, and the rest that I frolicked on for my enterprise. I tracked each minute I spent working, and on the finish of the month, I used to be capable of see the place all of my time went. This data made me higher at bidding new initiatives, confirmed me the place I wanted to boost my charges, and even highlighted just a few initiatives that I wanted to spend extra time on. It additionally confirmed me what I wanted to outsource or automate and what duties I used to keep away from greater initiatives. (I’m most likely an outlier however I like accounting, so I take advantage of budgeting and bookkeeping to procrastinate.)

The surprising factor was that I might solely have 2-Four hours of billable time per day regardless that I believed I had labored eight hours. I used to be ready to determine the place my time leaks had been and the place I used to be losing time on duties that didn’t must be completed so steadily. I additionally discovered to set real looking expectations for a way a lot I may get completed in a day which diminished the anxiousness I felt about by no means getting sufficient completed.

2. Implement Processes

There are quite a lot of repetitive duties to do when managing advert campaigns, similar to reviewing search question reviews or checking on funds pacing. These repetitive duties are straightforward and make you are feeling like you’ve gotten achieved one thing however doing them too steadily is a waste of time at finest and detrimental to efficiency at worst. You may be tempted to do a majority of these duties when try to be engaged on one thing tougher. I name this productive procrastination, and it’s the worst kind of procrastination as a result of it nonetheless seems like you might be getting work completed.

You’ll be able to waste quite a lot of time on productive procrastination in case you don’t have repetitive duties processed and scheduled. To keep away from getting caught up in doing repetitive duties too steadily, have a schedule on your duties and block off time for every shopper. For instance, it’s possible you’ll schedule two hours each Tuesday to do repetitive duties for all purchasers or 30 minutes every single day for a special shopper. The main points of the schedule might be distinctive to your small business however having a schedule (and sticking to it) is what issues. Having a schedule additionally reduces anxiousness and cognitive load as a result of the duty might be completed at a selected time, so that you don’t have to fret about it, which frees up your vitality to deal with extra necessary duties.

three. Know What Your Priorities Are for Every Day

How typically do you get to the tip of your day and notice you didn’t do something you meant to do this day since you received caught up in e mail, placing out fires, or these repetitive duties we simply mentioned? Extra typically than you prefer to, I’m positive. There are quite a lot of methods for staying on process—similar to time blocking, not checking e mail very first thing within the morning, and utilizing a Pomodoro timer—however earlier than you employ these methods you must know what you want to accomplish to contemplate your day productive. No trick or timer is as efficient for specializing in priorities as a easy listing.

Earlier than you start your day, make a brief listing of what you completely have to get completed; that is your listing of priorities for the day. Don’t embody all the pieces you would like you possibly can get completed, solely what has to get completed so that you can really feel good on the finish of the day. For those who full all the pieces on the listing, you possibly can at all times add extra, however you don’t wish to begin out with greater than you possibly can fairly full or you’ll really feel such as you failed (once more) whenever you don’t get by way of all of it.

Use your precedence listing to information what you deal with and to get you again on observe whenever you get sucked into your inbox, decrease precedence duties, or social media. I preserve a word on my desk that asks “What’s my precedence proper now?” as a reminder to remain targeted on my listing.

You talked about e mail just a few occasions within the solutions above. Do you’ve gotten suggestions for spending much less time on e mail?

I’ve a love/hate relationship with e mail. It’s such an ideal instrument once we use it appropriately, however inbox anxiousness is an actual drawback. Slack and instruments prefer it have tried to scale back our e mail drawback, and whereas they’re actually helpful for a lot of issues, they’ve simply given folks one other option to hijack your time. (And in case you are something like me, you get simply as a lot anxiousness from a Slack notification as from a brand new e mail.)

1. Flip Off Notifications

Think about if 50 occasions a day one in all your coworkers or purchasers walked as much as your desk and simply began speaking about no matter was necessary to them with no regard for what you had been engaged on. That’s principally what e mail and chat notifications are.

I flip off all notifications and shut the apps, so I’m not interrupted when I’m working (or once I don’t wish to be working). I schedule time to examine e mail and Slack all through the day, so I’m not tempted to examine it each couple of minutes, and so nothing necessary will go longer than a few hours with out a response.

2. Set Boundaries and Expectations (with your self and others)

One of many largest issues with e mail and chat is that we really feel strain to reply as quickly as we get a message. I do know individuals who set an auto-responder if they are going to be away from e mail for a single afternoon. I believe these expectations of fast response are unreasonable, unhealthy, and unproductive. I additionally assume they’re self-imposed.

Setting boundaries is the one option to alleviate response time stress. I talk boundaries with my purchasers, in order that they perceive that I’ll usually reply to an e mail inside 1-2 working days, relying on the subject. If one thing is pressing, it should get a sooner response after all, however I discover that final minute or pressing requests change into uncommon whenever you proactively set expectations.

You additionally have to set boundaries with your self to make sure you don’t examine e mail when try to be engaged on one thing else and so that you don’t put strain on your self to reply rapidly when nobody else expects you to.

three. Learn What You Wrote Earlier than You Hit Ship

You probably have ever fired off an e mail on the finish of the day solely to come back into work the following day and discover the dialog went off the rails since you weren’t clear, you understand how necessary it’s to learn your emails earlier than you hit ship. However, as a result of we are sometimes in a rush, we don’t often take the time to proof what we write.

Taking a couple of minutes to learn your e mail and take into account if in case you have answered all the questions the recipient requested or lined all of the important factors, if in case you have used terminology they are going to perceive, and in case you had been clear with any requests will cut back the backwards and forwards that every one too typically occurs once we rush by way of writing emails.

If you’re writing a couple of notably advanced subject or had hassle conveying what you wished to say, ask another person to learn it and offer you suggestions.

Four. Decide Up the Cellphone

I do know, cellphone calls are the worst however typically you possibly can accomplish extra with a 5-minute name than you possibly can with 10 emails. If e mail isn’t getting the job completed, choose up the cellphone and get everybody on the identical web page so you may get again to being productive.

Do you’ve gotten any extra suggestions for consultants who wish to be extra productive?

I believe understanding mindset and inherent biases is paramount to turning into extra profitable at something, together with effectivity and productiveness; that is one in all my favourite subjects as a result of understanding how our brains work and why we predict the way in which we do could be very efficient in creating behavioral change. As soon as why you procrastinate or why you might be afraid to launch your ardour undertaking, it’s a lot simpler to recover from what’s holding you again.

This consciousness of our thought processes had such an influence on my skilled success and private happiness that I created a self-directed course known as “The Life Manifesto by Pamela Lund” so others may benefit with out having to do hours or studying as I did.

Lastly, one in all my much less standard opinions is that multitasking is counterproductive and in case you cease doing it you can be extra environment friendly and efficient. Individuals assume that multitasking means doing two or extra issues concurrently, however your mind can’t deal with multiple factor at a time, so that you truly swap backwards and forwards between occupied with every process. You probably have ever checked your e mail whereas on a convention name solely to have somebody ask you a query and make you notice you stopped listening to the decision as quickly as you began studying your e mail, you’ve gotten skilled how poorly our brains deal with specializing in a number of issues.

Research present that regardless that folks assume they’re getting extra completed once they multitask, multitasking truly creates extra frustration, makes you are feeling like you’ve gotten much less time to finish duties, and makes you are feeling like you might be working more durable than you might be. You’re additionally extra more likely to make errors, neglect one thing, or do an insufficient job whenever you multitask; this all leads to extra stress and anxiousness than a unifocal workflow does.

It’s arduous to work on one factor at a time when we’ve so many distractions, however in case you use the methods mentioned above to remain targeted, you can be much less tempted. And, when you see how rather more you may get completed and the way a lot calmer you are feeling whenever you deal with one process at a time you’ll by no means return.

Key Takeaways 

  • Watch out utilizing long-tail actual match negatives.
  • There are good causes to not struggle the shift to advert automation.
  • At all times take a look at new advert choices, primarily based on purchasers’ wants. 
  • Companies could have a tough time working adverts themselves; Google is not making somethings clear to novices. 
  • There are a number of components to contemplate earlier than selecting a PPC marketing consultant to work with. 
  • If you’re working from dwelling, you possibly can cut back your anxiousness over the quantity of labor you’ve gotten.
  • You’ll be able to change into extra environment friendly; monitoring time is one of the simplest ways to start out.
  • Set up every day priorities.
  • Set boundaries for chat software program and e mail.
  • Actual effectivity and productiveness are attainable.

Due to Pamela

The solutions she offered are so detailed and useful. If you wish to be taught extra about, and from, Pamela make sure that to comply with her on Twitter and LinkedIn.

Supply hyperlink

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